FAQ

Frequently Asked Questions

About Our Leather

What is Full Grain Crazy Horse Leather?
Full Grain Crazy Horse Leather is the highest quality leather available. It retains the full grain of the hide and is treated with a special wax finish that gives it a distinctive vintage look. Over time, it develops a rich patina unique to each owner.

How do I care for my FTDENE leather goods?
Keep your leather away from prolonged moisture and direct sunlight. Occasionally apply a natural leather conditioner to maintain suppleness. The natural aging and patina development is part of the beauty of Crazy Horse Leather — embrace it.

Will my leather product look different over time?
Yes — and that's intentional. Scratches, scuffs, and color shifts tell your unique story. Each piece becomes more personal and beautiful with use.

Is crazy horse leather real leather?
Yes. Crazy horse leather is real leather treated with waxes and oils to create a rugged vintage look and a rich patina over time.

Are scratches normal?
Yes. Minor scratches and scuffs are part of the natural character of crazy horse leather. Many marks can be blended by gently rubbing the surface with your finger or a soft cloth.

Is the leather waterproof?
Crazy horse leather is naturally water-resistant, but not waterproof. Avoid prolonged exposure to rain or moisture.

Can I use leather conditioner?
Yes. Use a small amount of leather conditioner every 3–6 months, depending on use. Always test on a hidden area first.

Orders & Shipping

How long does shipping take?
Standard domestic orders are processed within 1–3 business days and typically arrive within 5–10 business days. Expedited options may be available at checkout.

Do you ship internationally?
We are currently focused on domestic shipping. International shipping options will be announced soon.

How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number.

Where do you ship from?
Orders are processed by our fulfillment partners and delivered with tracking.

Products

Do your bags fit laptops?
Laptop compatibility varies by product. Please check the Specifications section on each product page.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unused items in original condition. Please contact us to initiate a return.

Can I exchange my item?
Yes, exchanges are accepted within 30 days. Please reach out via our Contact page and we will assist you promptly.